RETURNS AND REFUNDS POLICY – GENERAL PROVISIONS

INTRODUCTION
This policy sets out the rules for returns and refunds on purchases made through our international online store for British food products. It specifies the conditions for acceptance and the full processing procedure.

RETURN CONDITIONS
Items may be returned provided they are in good condition, complete, and unaltered. Returns may be refused if the product is damaged, deteriorated, incomplete, or excessively used.

INITIATION PERIOD
Return requests must be initiated within a reasonable period following receipt. Timeframes may vary depending on applicable legal obligations and product categories.

NON-ELIGIBLE ITEMS
Personalised products, opened sealed goods, and certain special categories may be excluded from return. Such exclusions may be justified by hygiene, safety, or compliance requirements.

PRODUCT CONDITION AND ACCESSORIES
The product must be returned with all original accessories, parts, and components. Missing essential elements may affect acceptance and the amount refunded.

NON-CONFORMING OR DEFECTIVE PRODUCTS
If the product is defective, damaged upon receipt, or does not match the description, a specific claim may be filed. Additional information may be requested to assess the case.

INCORRECT PRODUCT RECEIVED
If the item received differs from what was ordered, you may initiate a return request. Validation is based on order information and verification of the received product.

RETURN PROCEDURE VIA YOUR ACCOUNT
In your customer account, select the relevant order and item, then choose the return option. Provide the requested information and follow the on-screen instructions to complete your request.

INSPECTION AND ACCEPTANCE
Returns are inspected upon receipt to verify condition and completeness. Acceptance depends on compliance with this policy and the outcome of the quality control check.

REFUND
Upon acceptance, the refund is initiated to the original payment method or an equivalent authorised means. The amount corresponds to the accepted product price, with possible adjustments based on the returned condition.

REFUND TIMING
Timeframes vary depending on payment providers and internal checks. Once validated, the refund is initiated without undue delay.

EXCHANGE
An exchange may be offered where possible and subject to availability. If exchange is not possible, the request is handled under the applicable option.

PARTIAL RETURNS
Partial returns are permitted for orders containing multiple items. Each item is assessed individually and may result in a separate decision.

ORDER CANCELLATION
Cancellation may be possible prior to dispatch, depending on the order’s progress. After dispatch, the return procedure applies.

ABUSE PREVENTION
We may limit or refuse requests where objective evidence indicates fraud or abuse, in accordance with applicable law. This measure ensures fair treatment for all customers.

LEGAL RIGHTS
This policy operates without limiting mandatory legal rights. Protections provided under the law of your country may apply in addition and take precedence in case of conflict.