PRIVACY POLICY – SCOPE AND PRINCIPLES

OVERVIEW
This policy outlines how our international food store uses personal information to facilitate purchases, secure payments, organise delivery, and manage returns for customers ordering British groceries from around the world.

INFORMATION COLLECTED DIRECTLY
You provide certain details when creating an account and placing an order: full name, billing and delivery addresses, telephone number, delivery preferences, return-related information, and data necessary for purchase tracking.

INFORMATION COLLECTED AUTOMATICALLY
We collect technical data including IP address, session identifiers, device information, browser type, pages visited, cart events, and diagnostic data to maintain stability and security.

PAYMENT INFORMATION
Payments are processed by specialised service providers. We do not store complete card numbers nor retain CVV codes. We keep transaction references and masked details for reconciliation and tracking purposes.

PROTECTION OF CARD INFORMATION
All payment transactions are secured through communication encryption and tokenisation. Our systems are segmented, and access to payment-related data is strictly restricted and controlled.

PROTECTION OF CONTACT INFORMATION
Contact details are used solely for delivery and transactional communications. They are protected by access controls and shared only with carriers and service providers essential to fulfilment.

USE OF INFORMATION
We use your data to execute orders, arrange delivery, manage returns, process refunds, prevent fraud, ensure accounting compliance, and continuously improve user experience.

FRAUD PREVENTION AND ABUSE
We may analyse risk signals – including repeated attempts, inconsistencies, and session anomalies – to protect our customers. Additional verification measures may apply in high-risk cases.

SHARING WITH PARTNERS
We share relevant information with payment partners, carriers, warehouse operators, hosting providers, and security/analytics services. All sharing is limited to operational necessity and governed by strict agreements.

INTERNATIONAL TRANSFERS
Your information may be processed across different regions. We implement contractual and technical safeguards to govern these transfers and restrict access accordingly.

COOKIES
Essential cookies maintain session state and cart functionality. Additional cookies may help analyse behaviour and personalise content, subject to your preferences. You can manage cookies via your browser.

RETENTION
Information is kept for as long as necessary to fulfil orders and meet applicable legal obligations. Unnecessary data is deleted, and certain records may be anonymised for statistical purposes.

MANAGEMENT OF YOUR INFORMATION
You may update your primary details within your account area. Transaction-related information may be retained to comply with applicable legal requirements.

SECURITY MEASURES
We implement encryption, access controls, logging, monitoring, and backup/restoration procedures to protect personal information against unauthorised access.